Applicable Positions

Job Description

Title: Patient Care Coordinator

Reports to: Director of Operations

Summary of Position:

The Patient Care Coordinator (PCC) is a vital role in our organization. This individual must be able to interact with customers and co-workers consistent with company Core Values and Brand Promise. Must be results-driven and a team player with a strong work ethic.

Major Duties and Responsibilities:

  • Manages clinic office daily schedule.
  • Updates patient file information.
  • Communicate professionally with patients via phone, email, and in person.
  • Makes outbound calls to new and former customers to set up or confirm appointments.
  • Verifies insurance coverage with insurance firms or referral companies.
  • Maintains a clean, inviting, and professional office environment.
  • Tracks Hearing Aid or supply orders and invoices.
  • Perform PCC responsibilities outlined in PCC Binder, Daily Checklist, and Training Onboarding.
  • Assists Hearing Instrument Specialist/Audiologist/Retirement Communities with local marketing initiatives.
  • Must be willing to network in the community and generate leads to achieving company financial goals.

Qualifications:

  • High School Diploma.
  • Minimum 3 years Front-Office experience preferably in a medical setting.
  • Proven track record of exceptional Customer Service.

Required Skills:

  • Ability to pay close attention to detail.
  • Ability to work quickly, accurately, and independently in a fast-paced environment.
  • Good Communication, Planning, Prioritization, and Organizational skills.
  • Efficient Microsoft Office Skills (Word, Excel, etc.), Google DOCS

Benefits Offered:

  • Competitive compensation.
  • President’s Club Annual Trip (Qualifications)
  • Paid Time Off (BDAY)
  • Paid Holidays
  • Employer match 401K
  • Medical Benefits

Job Description

Title: Hearing Instrument Specialist/Audiologist

Reports to: Director of Operations

Summary of Position:

The Hearing Instrument Specialist (HIS) or Audiologist plays a vital role within our organization. Creates great experiences by helping customers to hear better. Business minded with a focus on delivering results.

Major Duties and Responsibilities:

  • Communicate accurately and effectively with patients and their families to uncover hearing and communication difficulties.
  • Administer and interpret Audiometric tests.
  • Analyze test results, communication problems and make appropriate recommendations for treatment options.
  • Dispense hearing aids and perform all necessary follow up calls.
  • Must be willing to network, generate leads, establish and maintain relationships within the local medical community to achieve company financial goals.
  • Organize and perform local Lunch & Learns, Community Events, Health Fairs, etc.. supporting Marketing initiatives for business development.
  • Provide all job related functions in multiple environments (i.e., RC’s Residence, Hospital, etc,).
  • Support Retirement Community strategy primarily via HA sales.
  • Maintain professional credentials and CEU requirements.
  • Maintain Clean, Organized and Inviting work environment.

Qualifications:

  • Licensed Hearing Instrument Specialist or Audiologist.
  • Minimum 3 years experience w/proven successful business results track record.

Required Skills:

  • Strong interpersonal and listening skills.
  • Ability to work quickly, accurately and independently in a fast-paced environment.
  • Ability to pay close attention to detail and communicate information clearly.
  • Basic Microsoft Office skills, Google DOCS
  • Ability to educate patients on the causes and effects of Hearing Loss.

Benefits Offered:

  • Competitive Compensation.
  • President’s Club Annual Trip (Qualifications)
  • Paid Time Off (BDAY)
  • Paid Holidays
  • Employer match 401K
  • Medical Benefits

Job Description

Title: Field Marketing Manager

Reports to: Director of Operations

Summary of Position:

The Field Marketing Manager is responsible for generating appointment leads that will result in Specialists or Audiologists completing free hearing exams in the office or via house calls. The Field Marketing Manager will also be responsible for establishing contact with Medical Offices, Rehab Facilities, Hospitals, Home Health Agencies as well as other sources of referrals.

Major Duties and Responsibilities:

  • Utilize company resources to create ideas that will help achieve Lead Generation and Revenue goals.
  • Visit Medical Offices, Rehab Facilities, Hospitals, Home Health Agencies as well as other sources of referrals.
  • Responsible for ensuring all marketing materials (Postcards/Flyers, etc.) and communication are updated and delivered to a business in a timely manner.
  • Ensure support needed from center staff, peers are communicated clearly and in a timely manner.
  • Provide business updates and pertinent information during Weekly Conference Calls.
  • Provide all job-related functions in multiple environments (i.e., Resident Communities, Residence, Hospital, etc,).
  • Perform local Lunch & Learns, Community Events, Health Fairs, etc.. supporting Marketing initiatives for business development.
  • Achieve KPI’s, designated development goals.
  • Maintain a Clean, Organized, and Inviting work environment.

Qualifications:

  • Two years of Sales or Management experience.
  • Minimum 3 years experience with a proven successful business financial track record.
  • Must have a valid Driver’s License and a vehicle for daily use
  • Must have valid Work Authorization

Required Skills and Core Values:

  • Strong Interpersonal and Listening skills.
  • Experienced in Public Speaking with medium to large groups.
  • Ability to work quickly, accurately, and independently in a fast-paced environment.
  • Efficient Microsoft Office skills (Word, Excel, etc.).
  • The successful candidate must be able to interact with business owners, in medical settings, and with Chamber of Commerce members
  • Comfortable working in Omaha & Lincoln markets to support current offices
  • Computer: Word, Excel, Google Docs a plus

Benefits Offered:

  • Competitive compensation.
  • President’s Club Annual Trip (Qualifications).
  • Paid Time Off (BDAY)
  • Paid Holidays
  • Employer match 401K
  • Medical Benefits